Customer Care & Service by S&H = customer friendly
The importance of a correct, efficient and customer friendly approach to service matters are evident. Therefore, S&H believes that after-sales service requires the same priority as our other fulfilment services.
Customer Care & Service by S&H = in-house
We handle these services in-house. Our Customer Contact Center handles all telephone, e-mail, fax and postal requests on receipt and have direct insight in and access to all relevant information. Our excellent service levels guarantees satisfaction all around.
Customer Care & Service by S&H = registered
In addition to a correct, timely and friendly service, S&H supplies you with a sound report on contact causes. So, S&H provides precise, documented and valuable information on pending issues and opportunities for improvement.
Customer Care & Service by S&H include returns handling
Returned goods are also handled on a daily basis. By optimizing and integrating all customer related elements into our core process, we have a full span of control, thus increasing service levels and avoiding unnecessary delays, expenses and stock.
Our Value Added Fulfillment® concept offers you the following services:
| Know-how and support | Handling and coordination |
| Consultancy | Financial Fulfillment |
| Supply Chain Management | Order Processing |
| Project Management | Pick, pack & ship |
| IT-solutions | Warehouse Management |
| Business Intelligence | Customer Care Center |
| Total Quality Management | Drop Shipping |
Are you curious about the fulfillment solutions that we can offer you? Please fill in the fulfillment checklist or our contact form or call us at +31 (0)168 385656.
